Coaching Package Client Services Agreement

This agreement is between Holistic Tooth Fairy Limited (the coach)  and ____________ (the client)

Holistic Tooth Fairy Ltd (HTF) is offering you a package of coaching sessions in accordance with the terms of this agreement.

By accepting these terms, you (‘the client’) personally agree to be bound by the terms of this agreement.

Holistic Tooth Fairy Ltd Responsibilities

HTF coaches are responsible for providing up-to-date educational resources, research and information to the best of our abilities. However, we make no promises regarding the accuracy, relevance or quality of the content or the methods used in coaching sessions.

Holistic Tooth Fairy Ltd, and individual coaches are not responsible for the health outcomes that clients do or do not experience.

Results are not guaranteed. Results may (and do) vary as we are all individuals, and our bodies respond differently to different techniques.

Client Responsibilities

Indemnity You accept and agree that the outcome you experience is beyond the scope of your coach’s responsibility, and you are choosing HTF coaching at your own risk

If you have any concerns at all about the appropriateness of a particular course of action, if you are in pain, or if there is any other circumstance that worries you, it is your responsibility to immediately seek advice from a properly qualified dental professional.

You retain full responsibility for your actions.

Non-competition You may not use any of the materials provided as part of your coaching session or follow up emails, or any other material created or owned by the Holistic Tooth Fairy Limited or Meliors Simms, in any manner that infringes any of our rights or that has not been authorised by us.

GST New Zealand residents must ensure they pay GST on any coaching service as the Holistic Tooth Fairy Ltd is located in New Zealand and registered for New Zealand Goods and Services Tax (GST).

Results

Results are not guaranteed. Results may (and do) vary as we are all individuals and our bodies respond differently to different techniques. The Holistic Tooth Fairy Ltd cannot guarantee that you will be able to completely heal your teeth or gums, or avoid a filling, root canal, tooth extraction or gum surgery. There are too many factors involved that are beyond our coaches’ control, including genetics, lifestyle, family circumstances, subconscious belief systems and more.

If we think that your circumstances are beyond the scope of the service that we provide, or if we believe that you are in need of some professional assistance, we may recommend that you see a qualified dentist or other practitioner. We may be able to help you to find a suitable professional as part of your coaching programme.

Your coach’s role is to recommend new healthy habits and to support you to practice them consistently and persistently so that you can heal your own mouth.  Natural oral health coaching is designed to take you from where you are now, to where you say you want to go.  We will support and assist you along the way, but you are ultimately responsible for your own actions and results

While Holistic Tooth Fairy coaches can provide support and guidance, it is up to you to consider the information that we provide and then take action. Transformation comes from the application of the information, just knowing what to do is not enough.

Your coaching sessions

Coaching takes place online through Zoom. The Zoom details for your coaching sessions will be provided in your booking confirmation and reminder emails. To access the correct Zoom room, click on the link in your email at the appointed time.

If you need to reschedule any of your sessions, you must provide 24 hours’ notice by using the rescheduling link or sending an email so we can schedule another client.

Please be aware that if less than 24 hours’ notice is provided, the session will be considered as forfeit and no refund or reschedule will be allowed. Exceptions may be made at the HTF’s discretion, in outstanding circumstances only. For example, if you are unwell or have an emergency and realise you cannot attend your session within 24 hours, please notify us as soon as possible so we can reschedule.  If you repeatedly request to reschedule with less than 24 hours’ notice, your session may be forfeited at our discretion.

If you forget about a scheduled session, the session is forfeit.  To reduce the risk of this happening we send three reminder emails and one reminder text message between 48 hours and 1 hour prior to the session.

If your coach is unwell or has an emergency and is unable to deliver your session, they will notify you as soon as possible to reschedule.

If you are late, the session will still conclude at the designated finishing time.

Your coach will wait for 15 minutes and attempt to contact you with a reminder before they will consider a session to be unattended and, consequently, forfeit.

Internet interruptions If your coach’s internet cuts out during a session, they will try to call you via phone or an alternative video call service to continue the session. If the session is unable to continue, we will reschedule the remainder of the session for a future day.

Similarly, if your internet drops out, your coach will message you to continue by phone or another video call service. If your session cannot be on an alternative platform, you can reschedule the remainder of the session for another day.

However, please be aware that if this happens more than once, after the first time you will forfeit the subsequent sessions that cannot be completed. It is your responsibility to ensure that you have a reliable method of contact to allow us to work effectively together.

Payments

All coaching sessions must be paid for in full prior to the delivery of the session.

Coaching packages are recommended as holistic healing for teeth and gums is a gradual process, requiring sustained attention over time. By purchasing a package in advance you are making a commitment to your oral health. Packages are discounted (compared to single sessions) to reward your commitment.

On request, coaching packages or sessions may be shared between members of the same household (e.g. parents and children or couples).

Payment plans

Payment plans must be kept up to date for coaching to take place. It is your responsibility to ensure payment occurs on time and your details are up to date. Please be aware that sessions will not be conducted unless your payment is up to date.

If you do not ensure that all payments are up to date, your scheduled session will be forfeit. If payment is forthcoming within 48 hours of the missed session, then we will reschedule. Even if a session is forfeit you still must pay for it as part of the package cost. By agreeing to these terms and conditions you agree that this is reasonable, as it reflects the time that we have held open for you, which could have been used to assist other clients.

Having said this, we understand that emergencies do happen, so if an unexpected situation arises that affects your ability keep up with your payment plan, please contact us at support@holistictoothfairy.com and we may be able to negotiate an alternative arrangement.

Holistic Tooth Fairy charges in Australian dollars and the effects of currency fluctuations for clients outside of Australia are beyond our control.

Secure Payments

Online payments are accepted via PayPal or Stripe.  We keep no personal records of customer credit card details.  Credit card details are entered directly into the payment platforms and immediately encrypted for client security.  The last 4 digits are made available for the client to distinguish which card has been used for payment, but no other details are available due to encryption.  If you have any concerns, please consult the security policies of the relevant payment platform.

Refunds Policy

Please choose carefully before you purchase a package of sessions.

There are no quick fixes in holistic oral health and you will be making gradual changes that may improve your symptoms over time. By agreeing to these terms and conditions you agree that this is reasonable if we are to assist you with carrying out your intention to heal your teeth and gums and hold you accountable for the healthy habits that will enable healing.

If you cancel before the first session of your package there will be a 50% charge for that session because we have held the space open for you and we haven’t been able to book other clients into that time. If you cancel your package less than 24 hours before your session there is no refund for that session.

Once the coaching package sessions have commenced, there is no refund available for change of mind.

Privacy

All Holistic Tooth Fairy coaches participate in team meetings for continuous improvement. Your coach may share your personal details including identifiable information (e.g. a dental treatment plan or x-ray) with the coaching team to help improve the quality of their coaching.

Your personal details, x-rays or treatment plans will never be shared outside of HTF without your explicit consent.

Your contact details will never be shared outside of HTF.

Intellectual Property

The recommendations provided in coaching are tailored to your specific needs and circumstances, for your own personal use and use with your immediate family.

If you wish to share Holistic Tooth Fairy resources on social media, you may only share posts, blogs, videos, audios that the Holistic Tooth Fairy has published for public consumption.

You may not use the information received in any commercial activity, including any form of coaching, healing or teaching.

The recommendations and unpublished resources delivered in coaching sessions and coach’s emails including documents, emails, videos, photographs, or audio recordings are for your private, non-commercial use only and are not to be shared, published or sold and must not be shared publicly without written permission from the Holistic Tooth Fairy Ltd.

The Holistic Tooth Fairy retains copyright of all published and unpublished information shared in coaching sessions and emails, including the right to be identified as the author of the work, and the right to control how it can be published, shared or sold.

Coaching Disclaimer

This disclaimer relates to the Holistic Teeth Fairy coaching service, which includes the provision of education, advice and support regarding diet, exercise, hygiene; information about the risks and alternatives for different dental interventions; and information about alternative and complementary therapies to support dental health.

The purpose of Holistic Teeth Health coaching is to educate adults about alternative and complementary approaches that support effective self care of teeth and gums and encourage an active, aware alliance with dentists and other health professionals who provide them with dental health services.

When choosing to act on information and advice that Holistic Tooth Fairy coaches provide, you need to consider your other health issues and personal circumstances. It is very important that you do your own research to confirm whether acting on this advice is appropriate for you. You agree to take full responsibility for your own health and well-being.

While some people may experience immediate or speedy improvement of their dental problems after starting to practice holistic strategies, this is not true in all cases. There are many factors to take into account which can reduce the effectiveness of a specific course of action.

Your coach’s ability to provide information and advice most appropriate for you and your needs depends on you not withholding information about your health and dental history, past and present lifestyle etc.

It is important to take a baseline measurement of your current dental health before starting any of the actions. You should regularly assess changes in your teeth and gums.  This can be with photographs, dental x-rays, measurements, color charts and pH testing.

If your teeth and gum health deteriorate, or pain persists you should seek advice from a dentist or a doctor.  Holistic Teeth Fairy coaching is not a substitute for seeing a dentist, dental hygienist or a doctor.

We cannot guarantee that you will achieve the results that you desire, and it can be dangerous for you to self-treat or ignore serious oral infections.

How we deal with problems

Communication with coaches

Your coach may share files with you to download or stream from Google-Drive. If you don’t know how to direct download a G-Drive link, it is your responsibly to let your coach know so they can provide instructions on how to do so.

If you are concerned that you are not receiving personal emails from your coach, please notify them so they can resend. If you still don’t receive emails, it is your responsibility to provide your coach with an alternate email address.

Major problems

If you feel that there is a major problem with Holistic Tooth Fairy services please contact your own coach, or the Lead Coach, Meliors Simms, via email.  This needs to be done as soon as you become aware that there is a problem. It is your responsibility to tell us if anything is not working for you, or if anything is coming up for you, or if you have any concerns.

Once notified, we will contact you to schedule a video call as soon as possible to discuss your concerns face to face and attempt to negotiate a win/win solution.

Dispute Resolution

  • Contact
  • Email for Correspondence: support@holistictoothfairy.com
  • We may not respond to you immediately. It may take up to 72 hours to reply to your message.
    • Negotiation
  • If you have any issues or complaints arising out of your coaching session or this agreement, you and Holistic Tooth Fairy Ltd agree to make a genuine effort to resolve the dispute through negotiation and discussion.
  • All information exchanged during our meetings or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by all involved, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.

 

  • Alternative Dispute Resolution
  • If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an accredited mediator who is neutral and independent. The mediator is to be appointed by agreement between us; or failing agreement within 21 days of the first notification of the dispute by a person appointed by Arbitrators’ and Mediators’ Institute of New Zealand: http://www.aminz.org.nz/ (AMINZ)
  • The Arbitrators’ and Mediators’ Institute Mediation Rules shall apply to the mediation.
  • We agree to share the costs of mediation equally between us.
    • Litigation
  • Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
    • Mutual Non-Disparagement
  • Both parties agree to act in good faith and communicate disagreements out of the public eye. We will avoid any behaviour or communication which might reasonably be expected to interfere with the business and/or personal interests of the other.

LAST UPDATED 8 July 2021

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