Terms of Sale

Results

Results are not guaranteed. Results may (and do) vary as we are all individuals and our bodies respond differently to different techniques. The Holistic Tooth Fairy Ltd cannot guarantee that you will be able to completely heal your teeth or gums, or avoid a filling, root canal, tooth extraction or gum surgery. There are too many factors involved that are beyond our coaches’ control, including genetics, lifestyle, family circumstances, subconscious belief systems and more.

For clients with complex needs we may offer an opportunity to upgrade to work with the lead coach (such upgrades may incur additional charges).

If we think that your circumstances are beyond the scope of the service that we provide, or if we believe that you are in need of some professional assistance, we may recommend that you see a qualified dentist or other practitioner. We may be able to help you to find a suitable professional as part of your coaching programme.

Your coach’s role is to recommend new healthy habits and to support you to practice them consistently and persistently so that you can heal your own mouth.  Natural oral health coaching is designed to take you from where you are now, to where you say you want to go.  We will support and assist you along the way, but you are ultimately responsible for your own actions and results.

While Holistic Tooth Fairy coaches can provide support and guidance, it is up to you to consider the information that we provide and then take action. Transformation comes from the application of the information, just knowing what to do is not enough.

Coaching sessions

Coaching sessions take place online through Zoom.

If you are late, the session will still conclude at the designated finishing time.

Your coach will wait for 15 minutes and attempt to contact you with a reminder before they will consider a session to be unattended and, consequently, forfeit.

If you need to reschedule a session, you must provide 24 hours’ notice by using the rescheduling link or sending an email so we can open that coaches’ time slot up to another client. Please be aware that if less than 24 hours’ notice is provided, the session will be considered as forfeit and no refund or reschedule will be allowed. Exceptions may be made at the Holistic Tooth Fairy’s Ltd’s discretion, in outstanding circumstances only.

Short notice rescheduling and no shows

If your coach is unwell or has an emergency and is unable to deliver your session, they will notify you as soon as possible to reschedule.

If you are unwell or have an emergency and realise you cannot attend your session within 24 hours, please notify us as soon as possible so we can reschedule.  If you repeatedly request to reschedule with less than 24 hours’ notice, your session may be forfeited at our discretion.

If you forget about a scheduled session, the session is forfeit.

Interrupted sessions

If your coach’s internet cuts out during a session, they will endeavor to call you via phone or an alternative video call service to continue the session. If the session is unable to continue, we will reschedule the remainder of the session for a future day.

Similarly, if your internet drops out, your coach will message you to continue by phone another video call service. If your session cannot be on an alternative platform, you can will reschedule the remainder of the session for another day. However, please be aware that if this happens more than once, after the first time you will forfeit the subsequent sessions that cannot be completed. It is your responsibility to ensure that you have a reliable method of contact to allow us to work effectively together.

Payments

All coaching sessions must be paid for in full prior to the delivery of the session.

Coaching packages are recommended as holistic healing for teeth and gums is a gradual process, requiring sustained attention over time. By purchasing a package in advance you are making a commitment to your oral health. Packages are discounted (compared to single sessions) to reward your commitment.

On request, coaching packages or sessions may be shared between members of the same household (e.g. parents and children or couples).

Payment plans

Payment plans for coaching packages may be available on request. Payment plans incur extra administrative costs for the Holistic Tooth Fairy Ltd and are priced accordingly.

Payment plans must be kept up to date for coaching to take place. It is your responsibility to ensure payment occurs on time and your details are up to date. Please be aware that sessions will not be conducted unless your payment is up to date.

Currency and GST

Holistic Tooth Fairy charges in Australian dollars and the effects of currency fluctuations for clients outside of Australia are beyond our control.

Holistic Tooth Fairy Ltd is located in New Zealand and registered for New Zealand Goods and Services Tax (GST).  Prices are advertised as GST-exclusive but New Zealand residents must ensure they pay GST on any coaching service. We offer a small discount for payment by direct bank transfer for New Zealand clients (not available for payment plans).

Secure Payments

Online payments are accepted via PayPal or Stripe.  We keep no personal records of customer credit card details.  Credit card details are entered directly into the payment platforms and immediately encrypted for client security.

Refunds Policy

Please choose carefully before you purchase a single session or a package of sessions.

When you sign up for a Holistic Tooth Fairy coaching service, you are committing to making changes that are needed for you to achieve your oral health goals. Healing your teeth and gums may bring up uncomfortable emotions and resistance, so you need to be certain that you are ready to do this work with us.

The Holistic Tooth Fairy Limited does not offer refunds for change of mind. There are no quick fixes in holistic oral health and you will be making gradual changes that may improve your symptoms over time. By agreeing to these terms and conditions you agree that this is reasonable if we are to assist you with carrying out your intention to heal your teeth and gums and hold you accountable for the healthy habits that will enable healing.

However, if your circumstances have significantly changed since you signed up and you find that, despite your best efforts, the timing is not right for you to continue our work together, we will meet to discuss your concerns.

If for any reason, we cannot fulfil our responsibilities to provide the service you have purchased within the timeframe agreed or renegotiated, we will issue you with a pro-rata refund for any unused sessions.

Privacy

All Holistic Tooth Fairy coaches participate in team meetings for continuous improvement. Your coach may share your personal details including identifiable information (e.g. a dental treatment plan or x-ray) with the coaching team to help improve the quality of their coaching.

Your personal details, x-rays or treatment plans will never be shared outside of HTF without your explicit consent.

Your contact details will never be shared outside of HTF.

Intellectual Property

The recommendations provided in coaching are tailored to your specific needs and circumstances, for your own personal use and use with your immediate family.

The recommendations and unpublished resources delivered in coaching sessions and coach’s emails are for your private, non-commercial use only and must not be shared publicly without written permission from the Holistic Tooth Fairy Ltd.

You may not use the information delivered in coaching in commercial activity, including any form of coaching, healing or teaching.

The Holistic Tooth Fairy retains copyright of all published and unpublished information shared in coaching sessions and emails, including the right to be identified as the author of the work, and the right to control how it can be published, shared or sold.

Coaching Disclaimer

This disclaimer relates to the Holistic Teeth Health coaching service, which includes the provision of education, advice and support regarding diet, exercise, hygiene; information about the risks and alternatives for different dental interventions; and information about alternative and complementary therapies to support dental health.

The purpose of Holistic Teeth Health coaching is to educate adults about alternative and complementary approaches that support effective self care of teeth and gums and encourage an active, aware alliance with dentists and other health professionals who provide them with dental health services.

When choosing to act on information and advice that Holistic Tooth Fairy coaches provide, you need to consider your other health issues and personal circumstances. It is very important that you do your own research to confirm whether acting on this advice is appropriate for you. You agree to take full responsibility for your own health and well-being.

While some people may experience immediate or speedy improvement of their dental problems after starting to practice holistic strategies, this is not true in all cases. There are many factors to take into account which can reduce the effectiveness of a specific course of action.

Your coach’s ability to provide information and advice most appropriate for you and your needs depends on you not withholding information about your health and dental history, past and present lifestyle etc.

It is important to take a baseline measurement of your current dental health before starting any of the actions. You should regularly assess changes in your teeth and gums.  This can be with photographs, dental x-rays, measurements, color charts and pH testing.

If your teeth and gum health deteriorate, or pain persists you should seek advice from a dentist or a doctor.  Holistic Teeth Health coaching is not a substitute for seeing a dentist, dental hygienist or a doctor.

SUITABILITY This service is suitable for adults who are familiar, and comfortable, with taking responsibility for your own health using complementary health strategies and who have chronic or current problems with their teeth and gums.

We do not provide coaching directly to children under 16.  If a parent wishes to consult me about their children’s teeth, we will work collaboratively with the parent to identify suitable holistic strategies for the parent to try with their child.

LAST UPDATED: 8 July 2021

Coaching Session Client Services Agreement

Coaching Package Client Services Agreement

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